REFUND POLICY

1. NO REFUNDS OR EXCHANGES: No refunds or exchanges unless the item arrived damaged or the wrong item was received. Please contact us immediately so we can resolve the issue. We may ask for a photo of the damaged item to assist in the process.
2. Refund Process: To initiate a refund, please email our customer service team at districtbrand.jp@gmail.com. They will provide instructions on how to proceed. Once we receive the item, we will process the refund or exchange within 5-7 business days.
3. Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer available, we will issue a store credit.
4. Refund Time: Once the return or exchange is processed, the refund may take 3-5 business days to appear on your account, depending on your financial institution.

Please note that the above policy is subject to change at any time. If you have any questions, please do not hesitate to contact us at districtbrand.jp@gmail.com.